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Case Details

A Next-Generation Digital Connectivity Solution for Telecom Operators

esim

A Next-Generation Digital Connectivity Solution for Telecom Operators

eSIM technology is revolutionizing the way customers will interact with mobile networks by removing the physical SIM card size and by digitally activating all sorts of communication across any kind of smartphone, tablet, wearable, or IoT device.

The objective of the project was to design and develop an eSIM platform that would be scalable, secure, as well as performantly while integrating it with multiple MNOs to provide the best effortless, seamless, and real-time experience while managing their mobile subscriptions. Ariel Software Solutions is best suited to this for designing and developing from scratch as they allow proper compatibility with different devices and network standards.

Project Features

Scalable Architecture

Modular microservices using .NET Core 4.7.

Real-Time Activation

Seamless profile activation and switching across networks.

Multi-Network Compatibility

Supports 2G to 5G and IoT devices.

Robust Security

AES-256 encryption, MFA, and GDPR compliance.

Optimized UI

Angular-based responsive interface for ease of use.

Cloud Efficiency

Azure auto-scaling and CI/CD pipelines for cost-effective performance.

API Integration

Standardized communication with MNOs via API Gateway.

High Performance

Handles millions of activations with 99.99% uptime.

Project Info

Challenges

1. Multi-network and Multi-Device Compatibility

The eSIM platform needed to support various network standards (2G, 3G, 4G, LTE, and even upcoming 5G) and devices, ranging from smartphones to IoT gadgets. The key challenges included:

  • Diverse Protocols and Networks: Ensuring that the platform can handle different network types and support the seamless switching of eSIM profiles between networks.
  • Device Fragmentation: The platform had to be compatible with various operating systems (Android, iOS) and devices, each with its unique hardware configurations and connectivity protocols.

2. Security and Data Encryption

Given the sensitive nature of user data and telecom transactions, ensuring the highest levels of security was paramount. The platform needed to:

  • Protect User Data: Securely manage personal information, eSIM profiles, and transactions between the platform and the mobile networks.
  • Comply with Regulations: Adhere to global and regional telecom regulations, including GDPR (General Data Protection Regulation) for data privacy.

3. Seamless Integration with Multiple Mobile Network Operators (MNOs)

Each MNO had unique APIs, protocols, and configurations, making integration complex. The platform needed to:

  • Real-Time Activation: Support real-time eSIM activation across different MNOs without compromising the user experience.
  • API Standardization: Standardize the communication between the platform and the varying MNO interfaces to ensure compatibility and smooth functionality.

4. High Scalability and Performance Under Load

The platform was expected to handle millions of users concurrently, especially during peak periods such as device launches or mass activation events. The challenges included:

  • Performance at Scale: Ensuring that the platform maintained performance, regardless of the number of users or transactions.
  • Low Latency: Minimizing the time required for users to switch networks or activate their eSIM, providing a seamless experience even under heavy loads.

5. Cost-Effective API Calls and Cloud Infrastructure

With millions of transactions expected between the platform and MNOs, the API and
infrastructure costs could easily escalate. The system needed to be optimized to:

  • Minimize API Costs: Reduce the cost of API calls made to the MNOs during profile management, activation, and network switching.
  • Optimize Cloud Infrastructure: Ensure that the platform can scale in a cost-effective manner using cloud services while maintaining high availability and performance

Solution Provided

Ariel Software Solutions delivered a robust, scalable, and secure eSIM platform, built to handle the complexities of multi-network integration, device compatibility, and real-time performance. Key solutions provided include:

1. Platform Architecture and Backend Development

The backend was built using .NET Core 4.7 and was structured as a microservices architecture, which allowed for modular, independent services that could be scaled based on demand. The architecture ensured that:

  • Microservices: Each key function (e.g., profile management, network switching, user authentication) was designed as a separate microservice, allowing for easy updates and scalability.
  • API Gateway: A centralized API gateway managed all communications between the eSIM platform and the MNOs, providing a standardized interface and enabling real-time activation and profile switching across multiple networks.

2. Real-time eSIM Activation and Profile Switching

The eSIM platform was designed for real-time performance, allowing users to activate their profiles and switch between networks seamlessly:

  • Custom API Connectors: Ariel developed custom API connectors to interact with each MNO’s proprietary API, ensuring compatibility and real-time performance.
  • Zero-Downtime Switching: Users could switch between network profiles with zero downtime, ensuring that they remained connected during the process.

3. Security and Compliance:

The app was built ground-up with a security-first approach, ensuring that all communications with user data and transactions of any type were done so securely and protectively:

  • End-to-End Encryption: With AES-256 encryption, all communications between the user’s device, the eSIM platform, and the MNOs were encrypted, ensuring a secure transfer of data.
  • Multi-Factor Authentication (MFA): For all account-related operations, MFA has been enforced to prevent unauthorized access and add an extra layer of security to sensitive profile management tasks.
  • Regulations: Ensure that the system complies with GDPR and other telecom regulations concerning handling of the most rigid levels of user data privacy and security.

4. Frontend Development and User Experience

The frontend was built using Angular 14, providing a smooth and responsive interface that allowed users to manage their eSIM profiles with ease:

  • Intuitive User Interface: The interface allowed users to activate new profiles by simply scanning a QR code or entering a unique code provided by their MNO. Users could also switch between stored profiles with a few clicks
  • Responsive Design: The platform’s responsive design ensured compatibility with a wide range of devices, from smartphones to tablets and wearables, providing a seamless user experience across devices.

5. Scalability and Cloud Infrastructure:

The hosting was on the Azure Cloud, which made it scale in real time dependent on demand without impacting performance:

  • Auto-Scaling: This became possible by using features of Auto-Scaling provided in Azure. The feature enabled the platform to make decisions on automatically allocating resources according to traffic. This would ensure high availability during peak times but without over-provisioning.
  • Caching for Performance: The caching layer was added, which keeps frequently accessed data at hand (e.g., profile details), meaning the load is not sent through to the backend system, hence giving responses to users faster
  • CI/CD Pipelines: The CI/CD pipelines ensured the smooth rollout of updates without causing any downtime or disruption in the user experience.

Measurable Outcomes

1. Increased User Engagement and Adoption

The seamless activation and management of eSIM profiles resulted in higher user engagement and increased adoption, particularly among travelers and business users:

  • 40% Increase in Activation Speed: Users were able to activate their eSIM profiles 40% faster compared to legacy SIM activation methods.
  • High User Retention: Due to the ease of managing multiple profiles and networks, the platform achieved a 30% increase in user retention, especially among international travelers who frequently switch networks.

2. Scalability and Performance Under Load

The platform handled millions of simultaneous users without performance degradation, ensuring high availability during peak usage periods:

  • 99.99% Uptime: The platform achieved near-perfect uptime, with no major outages reported during the launch of new devices or mass activation events.
  • Millions of Activations Handled: The system was able to manage millions of eSIM profile activations and network switches across multiple MNOs, with real-time performance maintained throughout.

3. Cost Savings for MNOs and Users

The optimized API calls and efficient cloud infrastructure led to significant cost savings for both mobile network operators and users:

  • 30% API Cost Reduction: By optimizing API call usage, the platform reduced the overall cost of API interactions with MNOs by 30%.
  • 20% Infrastructure Savings: The use of Azure’s dynamic scaling and caching mechanisms resulted in a 20% reduction in infrastructure costs, ensuring that the platform remained cost-effective to operate.

4. Enhanced Security and Data Privacy

The implementation of industry-leading encryption and authentication protocols ensured that there were no security breaches or data privacy violations:

  • Zero Security Incidents: Despite handling sensitive user data, the platform maintained a perfect security record with zero breaches reported.
  • Compliance with GDPR: The platform adhered to all major data privacy regulations, including GDPR, ensuring that user data was handled responsibly and securely

Conclusion

Ariel Software Solutions was able to give a top-notch, safe, and scalable eSIM platform that changes the user experience for mobile network operators and their customers. In addressing fundamental technical issues of multi-network integration, security, and real-time performance, we offered a future-ready platform that will be able to cater to a level of high demand for digital connectivity.

The eSIM platform is a testimony to our capabilities in delivering solutions that are sharp-edge, catering to the demanding needs of the industry-be it in operational efficiency or providing it with a superior user experience.